General Sales Conditions

All payments must be made according to the methods established in the supply agreement, without rounding off the total of the relative invoices. SCIC S.p.A. reserves the right to suspend deliveries of goods in the event of even partial failure to make payment for previous supplies or in the event of failure to observe the payment terms agreed. In the event of even partial failure to make payment, interest will be charged at the bank rates in force, any discount granted will be eliminated, and the relative sums recovered. Stamp duty and any expenses for the collection of bills will be charged. The goods delivered shall remain the property of the supplying company until the customer has paid for them in full. The supplying company may repossess the goods if payment of the balance is not received in full.

The week of delivery is purely indicative and depends on the order confirmation date. It does not implicate any responsibility by our company and can be rightfully extended in the case of events that cannot be attributed to SCIC S.p.A., or in cases of force majeure. Partial deliveries are expressly allowed, and no indemnity shall be due for delays or partial or complete suspensions of supplies.

The goods always travel at the risk and peril of the customer, even when shipped in free port. The receiver is obliged to check that the goods are undamaged and, if this is not the case, they must present a written report to the carrier. It is clearly understood that the signing of the transport documents, without complaint, certifies the perfect suitability of the supply. No expenses relating to the request for delivery to a third-party warehouse or to a delivery company depot shall be charged to SCIC S.p.A.

No returns will be accepted unless previously authorised by SCIC S.p.A. In this case the goods will be evaluated at the “price paid” or “at the value” determined by our technical office should damage or degradation be ascertained. The material shall be returned to SCIC S.p.A. within the maximum term of 180 days from the date of authorisation. If the goods are not made available for pick-up by our vehicle on three occasions, the customer shall lose the right to return them and receive the pertinent compensation. Unless otherwise agreed in writing, the goods sent as a replacement shall be properly invoiced and paid for by the customer without the possibility to offset different accounts; likewise, the returned goods shall be subject to the issue of a credit note by SCIC S.p.A. and this shall be paid to the customer by bank transfer. In no case may electrical appliances, sinks, taps, outsize elements or elements made to customer design be returned.

References and technical data relating to the products illustrated in our price lists, catalogues and leaflets are purely indicative. SCIC S.p.A. reserves the right to make all the changes it sees fit, as long as it does not alter the essential characteristics of the product illustrated. This is also effective for the electrical appliances supplied: they may appear different in form and appearance to the sample as long as they respect the characteristics of use and functionality. Conformity to the sample during the first and subsequent supplies shall not be considered compulsory. There may be margins of tolerance in terms of colour and materials. Steam, light, age and other factors within the kitchen environment may determine changes in colour over time, such as to make it impossible to perfectly match elements purchased at different times. However, said differences (should they occur) tend to diminish with time. Moreover, SCIC shall not be considered in any way responsible should its sub-suppliers eliminate from the commercial programme any products marketed (electrical appliances and accessories). None of these factors may be cause for complaint or product returns.

The construction of outsize elements is admissible only following the declaration of feasibility by the technical department, after analysing the customer’s requirements, which must be accompanied by an indicative drawing and a complete technical description. In this case, the price will be established on a case-by-case basis. Outsize elements may not be returned.

SCIC S.p.A. declines all responsibility for incorrect or poor installation of the product supplied, whether produced by SCIC or by another company. SCIC S.p.A. shall consider itself exonerated from all responsibility regarding the operation of electrical appliances installed in the units, as they are not SCIC products. For any operating problems caused by said products, purchasers must contact the servicing centres of the respective manufacturers. Moreover, since the electrical appliances are covered by a warranty certificate issued by the manufacturer, the warranty shall be activated and applicable solely in relation to the latter. SCIC S.p.A. declines all responsibility for damages or the structural stability of the units in which the electrical appliances have not been installed directly by SCIC S.p.A.

Any complaints relating to faulty goods shall be made in writing within the terms of the law. Payments may not be suspended in the event of complaints. The goods shall remain the exclusive property of SCIC S.p.A. until complete payment of the balance by the customer.

In case of dispute, the competent court will be the Court of Parma. Such jurisdiction may not be transferred, not even with the issue of bills, acceptances or bank drafts domiciled with the purchaser. The customer, when ordering and/or collecting the goods, declares that he has been informed of and accepts all the sales conditions listed above. Any complaints relating to faulty goods shall be made in writing within the terms of the law. Payments may not be suspended in the event of complaints. The goods shall remain the exclusive property of SCIC S.p.A. until complete payment of the balance by the customer.